Refund policy

Returns & Exchanges

We do not accept returns or exchanges for change of mind or personal preference. Because a Christian Lights order is prepared individually for you, we are unable to resell returned items. This applies to change of mind, personal preference, or choosing a different design after your order has been placed.

Damaged or Faulty Items

Please inspect your order upon arrival. If your product arrives damaged or defective (for example, a broken light or film), please contact us by email within 48 hours of the confirmed delivery date. Include your order number and clear photos or videos of the issue, and we will send you a free replacement at no extra cost to you. We will not be able to process any claims after this period.

Lost or Stolen Parcels

If you added Shipping Protection at checkout and your parcel is lost or stolen in transit, email us with your order number and we will reship your order free of charge. Orders without Shipping Protection are not covered for loss or theft in transit, but we will help you open a claim with the carrier.

How to contact us: email ledmonsterstore@outlook.com with your order number. This is the address to use for all damage, fault and lost parcel claims.